We understand that when you rely on a PlantRun system for the efficient running of your manufacturing operation you need fast resolution of any problems that occur and our technical support reflects this.
Also as we are the developers of the software on which all PlantRun systems are based, when you need technical support it comes directly from the development team – not a 'helpdesk'. The team’s expertise is based on developing and using the software and giving support to hundreds of system users on a day to day basis.This expertise combined with an open and friendly approach ensures that problems are dealt with quickly and efficiently.
Most technical support is provided over the 'phone (with no annoying menus or voice mail to deal with) or via email. The use of VPN or modem links allows secure remote access for diagnosis and rapid resolution of technical issues without the need for visiting site. This allows us to support systems globally just as fast and efficiently as if they were 'local'.
How our customers rate us..
Every year, as part of our ISO 9001:2015 certification, we survey our customers.
In 2017 95.6% of those that responded rated Prodigy Technical Support as either "Excellent" or "Very Good"