TRAINING & SUPPORT
We offer support and training which provide several perks that aren't often offered by other Manufacturing Information Systems
The PlantRun Team takes pride in delivering production monitoring systems that are 100% developed and maintained by our dedicated team in the UK. From the initial design and construction to installation and ongoing support, every step of your project is overseen by our expert engineers. This hands-on approach ensures that your system is tailored precisely to your needs and performs at its best from day one.
One of the unique benefits of choosing PlantRun is the continuity of care you’ll receive. The same engineer who develops your system will be directly involved in its installation and setup, ensuring a seamless transition from development to operation. This personal connection means you’ll always have an experienced professional who understands your system inside and out, ready to assist you with any questions or challenges.
After installation, we continue to support you with a complimentary 3-month support period. During this time, you’ll have unlimited access to our expert team for advice, troubleshooting, or guidance—completely free of charge. This gives you the peace of mind that if you ever needed assistance, it would only be an email or phone call away.
Beyond the free support period, our commitment to exceptional service remains. Whether you need routine maintenance, system upgrades, or ongoing advice, our UK-based team is here to ensure you get the most from your PlantRun system. With our comprehensive support and dedication to your success, you can trust PlantRun to be a long-term partner in optimising your production efficiency.
When you choose PlantRun, you’re not just investing in a world-class production monitoring system—you’re gaining access to a comprehensive support package designed to keep your operations running smoothly and efficiently.
Our support and training services include:
TRAINING
Operator Training: We offer a training session as part of the annual preventative maintenance visit, helping your team maximise the system's potential.
Flexible Scheduling to Suit You: Training can be completed remotely or in person, at a time that works best for you. There are no deadlines — you set the pace and complete the training on your own schedule
PROACTIVE SOFTWARE UPDATES
Security Upgrades: Automatic notifications ensure you’re always aware of any necessary security updates, keeping your system secure and up to date
Free Core Software Upgrades: Enjoy free upgrades within the currently installed minor build (e.g., v11.0 to v11.1), ensuring you benefit from the latest features and performance enhancements
Discounts on Major Upgrades: Receive significant discounts on upgrades to new major builds, allowing you to take advantage of cutting-edge advancements
EXPERT ASSISTANCE
Telephone and Email Support: Our Systems Engineers are available to provide unlimited direct support during service hours (09:00 to 17:00, Monday to Friday, excluding UK public holidays and the holiday period between December 25th and January 1st)
24/7 Availability: For critical systems, we offer service availability around the clock to ensure uninterrupted support whenever you need it
Priority Response: We guarantee a swift, prioritised response to any issues or requests for assistance
SYSTEM MAINTENANCE
Annual Preventative Visits: Our team will perform annual preventative maintenance to service your equipment, check for potential issues, and ensure optimal system performance
System Imaging and Configuration Backup: We’ll create and securely store a full image of your system, as well as a copy of the configuration, for quick recovery if needed
DEVELOPMENT & SUPPORT
Discounted Development Time: To meet evolving needs, our support package includes discounted development time for customisations, such as modifications to reports or mimic displays, ensuring your system continues to align with your business goals
Legacy Support Options: We understand the challenges of maintaining older systems and equipment. While hardware older than 10 years (or standard PCs over 7 years) and software outside the two most recent versions aren’t fully covered, we still provide guidance to help you identify and resolve issues. For more complex fixes, we offer quotations for repairs, replacements, or upgrades to keep your system operational
Discover the Difference
By making PlantRun a part of your manufacturing journey, you're not only investing in a solution – you're investing in a transformation. We understand budgets and bottom lines, which is why PlantRun often proves its value within a year.
Get Started Today
Are you ready to revolutionise your manufacturing floor? Take the first step by filling out the form below for a no-obligation budget estimate. Unleash the power of PlantRun's Shop Floor Data Collection System and witness the future of manufacturing excellence firsthand!
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